Refund policy

We have a 15-day return policy, meaning you have 15 days after receiving the item to request a return.

The item must be in the same condition in which you received it, unused, with tags and in its original packaging, to be eligible for return. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at javieralarma@gmail.com. Please note that returns should be sent to the following address: [javier@struunt.com].

If the return is accepted, we will send you a return shipping label along with instructions on how and where to ship the package. Items returned without a return request will not be accepted.

If you have any questions about returns, please contact us at javieralarma@gmail.com.

 

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and fix it.

 

Exchanges
The quickest way to ensure you get what you are looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Translated with DeepL.com (free version)

 European Union 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition in which you received it, unused, with the labels and in its original packaging. You must also have the receipt or proof of purchase.

 

Refunds
We will inform you when we have received and inspected your return and will let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original form of payment within 15 business days. Please note that it may take some time for the bank or credit card issuer to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at javieralarma@gmail.com.

We have a 15-day return policy, meaning you have 15 days after receiving the item to request a return.

The item must be in the same condition in which you received it, unused, with tags and in its original packaging, to be accepted for return. You will also need your receipt or proof of purchase.

 For any questions about returns, please contact us at  javieralarma@gmail.com.